ANNAFIT TERMS & CONDITIONS

ANNAFIT | TERMS AND CONDITIONS

Last Updated: 1st July 2026

Welcome to AnnaFit — a space designed to support movement, strength, and wellbeing in a way that feels energising, inclusive, and sustainable. These Terms and Conditions (‘Terms’) govern your use of AnnaFit’s services, facilities, classes, and programmes, whether at one of our two studios or through our online offerings.

These Terms constitute a legally binding agreement between you (‘Client’, ‘Member’, or ‘you’) and AnnaFit (‘we’, ‘us’, or ‘our’). By booking a class, purchasing a membership or pass, attending a session (in-studio or online), or otherwise accessing our services, you agree to be bound by these Terms. Please read them carefully before booking or attending any class.

1.      WELCOME AND ACCEPTANCE

AnnaFit operates two studio locations (Ashburton & Methven) in New Zealand, offering Pilates and fitness classes including (but not limited to) mat Pilates, reformer Pilates, barre, yoga, and general fitness programming, in addition to online classes and digital offerings.

These Terms apply to all services provided by AnnaFit, including classes at our studios, online classes and digital offerings, and any other programmes we make available from time to time. By booking or attending a class, you agree to these Terms.

I understand that I have the right to decline part or, all of the services provided by AnnaFit.

2.      MEMBERSHIPS, CLASS PASSES AND PAYMENTS

2.1.    Eligibility

You must be at least 14 years old to attend a class. Clients under 18 require parental or guardian consent before attending.

2.2.    Types of Offerings

AnnaFit offers a range of membership and class pass options, including:

  • Casual class credits
  • 4-week membership plans
  • Unlimited packages
  • Introductory offers for new clients
  • POD bookings
  • Online classes and digital offerings

Memberships and class passes are personal and non-transferable unless otherwise agreed by us in writing.

Mat memberships/credits can only be used for Mat or Yoga classes, Reformer memberships/credits can be used for Mat or Yoga classes in addition to Reformer.

2.3.    Pricing and Payment

All prices are in New Zealand Dollars (NZD) and are inclusive of GST (15%) unless otherwise stated. Current pricing is displayed on our website. We may adjust pricing from time to time, with reasonable notice.

Payment is required at the time of purchase. Memberships with automatic billing are charged via direct debit or credit/debit card on the agreed billing cycle. By providing your payment details, you authorise AnnaFit to charge amounts as they fall due.

Payments are non-refundable except where required under New Zealand law, including under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

2.4.    Credit Pack Expiry

Credit packs are subject to expiry dates as stated at the time of purchase. Credits that are not used within the validity period will expire without refund. Validity periods are non-extendable except in exceptional circumstances at AnnaFit’s sole discretion.

2.5.    Introductory Offers

Introductory offers are available to new AnnaFit clients only, with one introductory offer per person. AnnaFit reserves the right to verify eligibility and to decline or reverse any introductory offer taken up fraudulently.

3.      CLASS TIMETABLE AND STUDIO OPERATIONS

AnnaFit reserves the right to change class times, instructors, formats, or locations at any time. We will provide reasonable notice of significant timetable changes via our website, app, or email, and AnnaFit is not liable for any inconvenience caused by such changes.

AnnaFit may temporarily close one or both studios for holidays, maintenance, or other operational reasons. We will endeavour to provide advance notice of any planned closures, and membership fees will be managed fairly during extended closures.

4.      BOOKINGS AND CANCELLATIONS

4.1.    Booking Your Classes

All classes must be booked in advance via our online booking system / app managed by GloFox. Spaces are limited to ensure a high-quality experience, and class availability is on a first-come, first-served basis. Booking constitutes deduction of a class credit.

4.2.    Cancelling a Class

We require a minimum of 6 hours’ notice to cancel a class booking without penalty. Cancellations made within 6 hours of the class start time (‘late cancellations’) will forfeit the class credit.

No-shows (failure to attend a booked class without any cancellation) will also forfeit the class credit.

Cancelling your class space enables someone from the waitlist to take your space, so please consider our community when you are unable to attend a class.

4.3.    If We Need to Cancel

Sometimes things change. Classes may be cancelled due to insufficient enrolments, instructor illness, or other unforeseen circumstances. Where possible, we will give notice and refund your credit. In the case of AnnaFit-initiated class cancellations, class credits will be returned to your account.

4.4.    Waitlists

You may join a waitlist for a fully booked class. If a space becomes available, you will be automatically added to the class and notified. Standard cancellation policies apply once you have been added from the waitlist. If you no longer wish to attend, please remove yourself from the waitlist promptly.

4.5.    Late Arrivals

Out of respect for instructors and fellow clients, late arrivals beyond 5 minutes may not be admitted to class, and in such cases the class credit will not be refunded. Please aim to arrive 5–10 minutes before your class.

5.      MEMBERSHIP SUSPENSION AND CANCELLATION

5.1.    Member-Initiated Suspension

Members on a 4-week membership may request to suspend their membership for a minimum of 2 weeks and a maximum of 8 weeks per calendar year. Billing is paused during the suspension period and your membership end date is extended accordingly.

5.2.    Member-Initiated Cancellation

4-week memberships require written notice of cancellation to be submitted at least 14 days prior to the next billing date. Notice submitted within this period may result in one final payment being processed. Unused class credits at the time of cancellation are non-refundable.

5.3.    AnnaFit-Initiated Cancellation

We want AnnaFit to remain a positive environment for everyone. AnnaFit reserves the right to cancel or suspend a membership or class pass at any time where a client:

  • Breaches these Terms and Conditions
  • Engages in disrespectful, threatening, or aggressive conduct toward staff or other clients
  • Provides false or misleading information
  • Has outstanding unpaid amounts owed to AnnaFit

In the event of AnnaFit-initiated cancellation due to a breach, no refund will be provided for unused credits. AnnaFit-initiated cancellation due to studio closure or other operational reasons will be handled fairly, with pro-rated refunds as appropriate.

6.      HEALTH, SAFETY AND MEDICAL CONDITIONS

6.1.    Pre-Exercise Screening

All class participants are required to complete the AnnaFit Pre-Exercise Screening form either online or on paper. This provides AnnaFit with basic information about your current health and activity levels to help us guide you through your exercises.

If your situation changes after completing the screening form, please advise AnnaFit accordingly.

AnnaFit does not provide medical advice. If you are ever unsure, please consult a health professional before participating.

6.2.    Moving Safely

Your wellbeing is at the centre of everything we do. By attending classes at AnnaFit (in-studio or online), you confirm that you feel physically able to participate and that you have disclosed to your instructor any medical conditions, injuries, pregnancy, or recent surgical history that may affect your ability to exercise safely.

6.3.    Medical Clearance

AnnaFit strongly recommends that you obtain clearance from a qualified medical professional before commencing exercise if you:

  • Have a pre-existing medical condition or cardiovascular concern
  • Are pregnant or postpartum (within 6 weeks of delivery)
  • Have recently had surgery or experienced a significant injury
  • Have not exercised regularly in more than 6 months

AnnaFit does not provide medical advice. If you are ever unsure, please consult a health professional before participating.

6.4.    Know Your Body, Instructor Authority

Our instructors are here to guide and support — but you know your body best. Please modify movements where needed and rest when required. At the same time, our instructors have the right and responsibility to modify, restrict, or stop your participation in a class if they believe there is a risk to your health or safety, or to that of other participants. Please follow all instructor instructions at all times.

6.5.    Emergency Procedures

In case of an emergency, clients must follow instructions provided by staff, including evacuation procedures and first aid measures.

6.6.    Equipment Use

Clients must use all equipment properly and report any damage or faults to staff immediately. Equipment misuse may result in suspension of access.

6.7.    Health and Safety Commitment

At AnnaFit we prioritize the health and safety of all clients and staff. We adhere to the NZ Health and Safety at Work Act 2015 to ensure a safe and enjoyable environment.

7.      UNDERSTANDING RISK AND RESPONSIBILITY

7.1.    Acknowledging Movement Risks

Participation in Pilates and fitness activities involves inherent physical risk. By attending classes at AnnaFit, you acknowledge and voluntarily accept these risks and agree that AnnaFit, its directors, employees, and contractors are not liable for any personal injury, illness, or death arising from participation in classes, except to the extent caused by our negligence.

7.2.    Accident Compensation (ACC)

New Zealand’s Accident Compensation Corporation (ACC) provides cover for physical injuries sustained in New Zealand. Your rights under ACC legislation are not limited by these Terms.

7.3.    Personal Belongings

Please take care of your belongings. AnnaFit accepts no liability for loss, theft, or damage to personal property brought onto studio premises, and we recommend you do not bring valuables to the studio. Secure storage facilities (where available) are used at your own risk.

7.4.    Our Responsibility — Consumer Guarantees Act

We are committed to providing a safe, professional environment. Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where services are not fit for purpose or are of an unacceptable quality, you may be entitled to a remedy under these Acts.

8.      ONLINE CLASSES

8.1.    Your Setup

If you are joining an online class or accessing digital offerings, you are responsible for ensuring you have a safe workout space, and a suitable device and internet connection.

8.2.    Moving at Home

Without in-person supervision, please move conservatively and mindfully, and stop if anything feels unsafe. The health, safety, and risk provisions in Sections 6 and 7 apply equally to online classes.

9.      STUDIO SPACE AND EQUIPMENT

Our studios are designed to feel calm, clean, and welcoming. All clients must observe our studio code of conduct studio guidelines – www.annafit.co.nz/studio_guidelines, including the following:

  • Wear clean, appropriate activewear and grip socks where required
  • Bring water and a towel to class
  • Inform your instructor of any injuries or limitations before class begins
  • Use equipment only as instructed, and do not use equipment without instructor guidance
  • Clean and return equipment after use with the provided cleaning materials
  • Do not attend class if you are feeling unwell or have symptoms of a contagious illness
  • Respect the physical space and the people in it

10.  PRIVACY AND PERSONAL INFORMATION

We respect your privacy and handle your information in accordance with the Privacy Act 2020 (New Zealand). AnnaFit collects personal information from you when you register, book classes, or communicate with us, including:

  • Contact details
  • Health or injury information (to support your experience and safety)
  • Booking, attendance, and payment history

We use your information to:

  • Administer your membership and class bookings, and deliver safe, personalised classes
  • Send class reminders, timetable updates, and relevant studio communications
  • Process payments
  • Comply with legal obligations and health and safety requirements

We do not share your personal information with third parties except where required by law or with your consent. You have the right to access and correct your personal information held by AnnaFit — to exercise these rights, contact studio@annafit.co.nz. Our full Privacy Policy is available on our website at www.annafit.co.nz/privacy.

11.  PHOTOS AND COMMUNITY MOMENTS

From time to time, we may take photographs or video footage at our studios for use in marketing materials, social media, and our website. By attending our studios, you consent to being photographed or filmed in group settings; we’ll always be mindful and respectful, and you can opt out at any time by advising a staff member.

Clients are welcome to take personal photographs and videos in the studio for private use. Please be mindful of other clients’ privacy and obtain consent before including other people in any images you share publicly. Commercial photography or filming requires prior written consent from AnnaFit.

12.  OUR CONTENT

All AnnaFit programming, online classes, timetables, branding, and marketing materials are our intellectual property. They are provided for your personal use only and may not be copied, shared, reproduced, or used for commercial purposes without our prior written permission.

13.  DISPUTES AND COMPLAINTS

If you have a complaint or concern, we encourage you to contact us in the first instance:

  • In person or by phone
  • By email: studio@annafit.co.nz

We are committed to addressing complaints promptly and fairly. If we are unable to resolve your concern to your satisfaction, you may seek assistance from the Disputes Tribunal (New Zealand) or the Commerce Commission where relevant consumer legislation applies.

14.  GENERAL PROVISIONS

14.1.          Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.

14.2.          Changes to These Terms

As AnnaFit evolves, these Terms may too. Material changes will be communicated to members via email or posted notice at the studios, or shared via our website, with at least 14 days’ notice. Your continued use of AnnaFit services after changes take effect constitutes acceptance of the updated Terms.

14.3.          Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.4.          Entire Agreement

These Terms, together with any membership agreement, class pass confirmation, or other documentation provided at the time of purchase, constitute the entire agreement between you and AnnaFit in relation to your use of our services.

15.  CONTACT US

AnnaFit

Email: studio@annafit.co.nz

Phone: +64 21 874 445

Website: www.annafit.co.nz

If you have any questions please contact Anna at studio@annafit.co.nz